Frequently Asked Questions (FAQ)
At Dana Tolny, we’re here to make your shopping experience as seamless and enjoyable as possible. Below are some frequently asked questions to help guide you through our store policies, products, and services. If you have additional questions, feel free to contact us at inquiriesupport@danatolny.com.
1. What types of dresses do you sell?
We offer a wide variety of women’s dresses including casual daywear, elegant evening gowns, cocktail dresses, business attire, and seasonal essentials. Our designs focus on timeless silhouettes, comfortable fabrics, and flattering fits for all body types.
2. How do I determine my size?
Each product page includes a detailed sizing chart to help you choose the best fit. If you’re unsure, we recommend measuring yourself and comparing it with our size guide. If you still need assistance, don’t hesitate to email us—we’re happy to help.
3. Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping fees and delivery times vary depending on your location and will be calculated at checkout.
4. How long does shipping take?
Processing typically takes 1–3 business days. Delivery within the U.S. usually takes 5–10 business days, while international orders may take 7–20 business days depending on the destination. Tracking information will be provided once your order has shipped.
5. Can I modify or cancel my order after placing it?
We process orders quickly, but if you need to make changes or cancel your order, please contact us at inquiriesupport@danatolny.com within 12 hours of placing the order. We’ll do our best to accommodate your request.
6. What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery, provided items are unused, unwashed, and in original condition with tags attached. For detailed instructions, please refer to our Return & Exchange Policy. Refunds are issued to the original payment method after we receive and inspect the returned items.
7. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods available at checkout.
8. Is my personal information safe?
Absolutely. We use SSL encryption to protect your personal and payment data. For more information, please refer to our Privacy Policy.
9. Do you restock sold-out items?
Some of our most popular styles are restocked periodically. You can sign up for back-in-stock notifications on the product page or contact us directly for updates.
10. How do I contact customer service?
For any questions or concerns, you can reach our support team via email at inquiriesupport@danatolny.com. We typically respond within 24–48 business hours.